My customer didn't get the email
Quick answerAsk them to check spam or junk. Then check the address on the job. Fix it and resend from Jobs & payments with Email this proposal again. They can mark it 'not spam' so future emails arrive.
- Spam or junk. Ask your customer to look there first. That's where most missing emails are. If it's there, have them mark it not spam so everything you send later reaches their inbox.
- Check the address. Open Jobs & payments, tap the job, and look at the customer's email for typos.
- Resend. Tap Email this proposal again, and fix the address there if needed. See Resend or fix an email.
"Saved, but the email did not go out" after sending means the proposal is saved and a copy downloaded to your phone. Send the PDF yourself, or fix the address and resend.
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