A card was declined
Quick answerIf a customer's card is declined, Stripe shows the reason on the payment screen. They can try another card or pay another way. If your own subscription card is declined, email support@drivewayproposals.com.
Your customer's card
- Stripe shows the reason on the payment screen. Usually it's a typo, an expired card, or the bank blocking it.
- They can try again, use another card, or pay another way from your payment instructions. Then mark it paid.
- Card payments not turned on yet? See Turn on card payments.
Your own subscription card
Email support@drivewayproposals.com from the address on your account and we'll help you update it.
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